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MedCare Clinics is committed to protecting the privacy of our patient's health information and places the highest value on maintaining the confidentiality of personal information. All Personal Health Information is considered sensitive and is handled accordingly.
The appropriate collection, use, and disclosure of patients' personal health information are fundamental to our day-to-day operations and to patient care. Protecting the privacy and the confidentiality of patient personal information is important to the physicians and staff at MedCare Clinics. We strive to provide our patients with excellent medical care and service. Every member of MedCare Clinics must abide by our commitment to privacy in the handling of personal information. This policy was last modified on June 20, 2018
Personal health information means identifying information about an individual relating to their physical or mental health (including medical history), the providing of healthcare to the individual, payments or eligibility for healthcare, organ and tissue donation and health number.
You have the right to determine how your personal health information is used and disclosed. For most healthcare purposes, your consent is implied as a result of your consent to treatment, however, in all circumstances express consent must be written. Your written consent will be forwarded to the providers/staff who will document the request in patient's medical records and notify appropriate healthcare providers and their supporting staff. It is understood that the consent directive applies only to the personal health information which the patient has already provided, and not to personal health information, which the patient might provide in the future. Personal Health Information Privacy Act permits certain collections, uses, and disclosures of the personal health information, despite the consent directive; healthcare providers may override the consent directive in certain circumstances, such as emergencies; and the consent directive may result in delays in receiving healthcare, reduced quality of care due to healthcare provider's lacking complete information about the patient, and healthcare provider's refusal to offer non-emergency care.
We collect information by fair and lawful means and collect only that information which may be necessary for purposes related to the provision of your medical care.
We endeavour to ensure that all decisions involving your personal information are based on accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on you to disclose all material information and to inform us of any relevant changes.
With limited exceptions, we will give you access to the information we retain about you within a reasonable time, upon presentation of a written request and satisfactory identification. We may charge you a fee for this service and if so, we will give you notice in advance of processing your request. If you find errors of fact in your personal health information, please notify us as soon as possible and we will make the appropriate corrections. We are not required to correct information relating to clinical observations or opinions made in good faith. You have a right to append a short statement of disagreement to your record if we refuse to make a requested change. If we deny your request for access to your personal information, we will advise you in writing of the reason for the refusal and you may then challenge our decision.